Customer Service Specialist

Poland, Warsaw, ul. Prosta 20,

hybrid work, full time, contract of employment, junior specialist,

immediate employment, attractive salary, remote recruitment

Your responsibilities

  • Phone and email technical support for key customers, in line with the company’s standards
  • Supporting the setup of new clients and new modules of existing clients
  • Understanding our customers’ technical issues and finding solutions
  • Continuous communication with product development team about new requests from the clients
  • Continuous communication with regional system engineers and customer service team
  • Provide online training to clients’ key users
  • Working with internal ticketing system for both client issues and internal tasks
  • Constantly learning about new features and possibilities of BauApp solution

Our requirements

  • Higher education (IT or technical studies are welcome)
  • Minimum 3 years of work experience in customer service
  • Great communication and listening skills and ability to identify of customers’ challenges
  • Ability to build long-term relationships with the client
  • Ability to work in an international and dynamic team
  • Independence in action and very good organization of work
  • Willingness to learn and willingness for long-term development within the organization
  • Love for technology and innovation
  • Willingness to travel on business – remote work from Budapest about 20% of the time
  • Expert knowledge of MS Office
  • Very good command of the English language


  • Experience working with IT systems, ERP systems is an advantage
  • Experience working in construction is an advantage
  • International work experience is a huge plus

What we offer

  • Be part of the digital revolution in the largest industry (construction)
  • Competitive compensation package
  • Joining the team of 2021 years best Prop-tech company in Poland
  • Flexible working hours, including 2-3 days home office per week
  • Attractive office environment within Mennica Tower in Warsaw
  • Barista and unlimited coffee
  • International work environment
  • Be part of a dynamically growing startup
  • Young, dynamic team

Additional information

  • Native Polish language is a must
  • Need to work / live in Warsaw
  • We can accept only English language applications
  • Hybrid work: has to appear from time to time at the office, but not everyday
  • Experience from international work environment is huge advantage
Job Features

Location Warsaw, ul. Prosta 20
Agreement Contract of employment
Employee Level Specialist (mid / regular)
Start date Immediate employment
Benefits Attractive salary
Flexibility Hybrid work
Type Part time
Recruitment Remote recruitment

Sounds interesting? Send your CV to: