Your responsibilities
- Phone and email technical support for key customers, in line with the company’s standards
- Supporting the setup of new clients and new modules of existing clients
- Understanding our customers’ technical issues and finding solutions
- Continuous communication with product development team about new requests from the clients
- Continuous communication with regional system engineers and customer service team
- Provide online training to clients’ key users
- Working with internal ticketing system for both client issues and internal tasks
- Constantly learning about new features and possibilities of BauApp solution
Our requirements
- Higher education (IT or technical studies are welcome)
- Minimum 3 years of work experience in customer service
- Great communication and listening skills and ability to identify of customers’ challenges
- Ability to build long-term relationships with the client
- Ability to work in an international and dynamic team
- Independence in action and very good organization of work
- Willingness to learn and willingness for long-term development within the organization
- Love for technology and innovation
- Willingness to travel on business – remote work from Budapest about 20% of the time
- Expert knowledge of MS Office
- Very good command of the English language
Optional
- Experience working with IT systems, ERP systems is an advantage
- Experience working in construction is an advantage
- International work experience is a huge plus
What we offer
- Be part of the digital revolution in the largest industry (construction)
- Competitive compensation package
- Joining the team of 2021 years best Prop-tech company in Poland
- Flexible working hours, including 2-3 days home office per week
- Attractive office environment within Mennica Tower in Warsaw
- Barista and unlimited coffee
- International work environment
- Be part of a dynamically growing startup
- Young, dynamic team
Additional information
- Native Polish language is a must
- Need to work / live in Warsaw
- We can accept only English language applications
- Hybrid work: has to appear from time to time at the office, but not everyday
- Experience from international work environment is huge advantage
Job Features
| Location | Warsaw, ul. Prosta 20 |
| Agreement | Contract of employment |
| Employee Level | Specialist (mid / regular) |
| Start date | Immediate employment |
| Benefits | Attractive salary |
| Flexibility | Hybrid work |
| Type | Part time |
| Recruitment | Remote recruitment |
Sounds interesting? Send your CV to: